← Back to portfolio
Discovery research · Spotify · 2022–23 · case study 03 · 5-minute read

Spotify: why a good band can't be found

I followed one independent psych-rock band, Melotone, through every route a new listener could use to find them on Spotify. None of the free routes worked, and the paid route wasn't what I first thought it was.

My roleSolo, self-initiated research and service design
WhenStarted Jan–Feb 2022 with a Spotify product designer job ad as an informal brief; the band study ran May–Aug 2023
StageDiscover and define
MethodsJourney walk-through of search and filters, platform audit, competitor comparison (SoundCloud), outreach to the band
The headline

Searched for its own genre, the band didn't appear

0 / 107

A search for "psych rock" returned 107 artist profiles and 315 albums. Melotone weren't in any of them. As far as I could tell, results matched the words in names and titles, not the music.

The brief

From music-industry research to a venture

In January 2022 I started researching why streaming pays most artists so little. My first piece of work was a Spotify design study, using a product designer job ad as an informal brief to design a space for creators. It led me into my own venture work, and to the question I kept coming back to: how does an unknown artist get found at all?

In 2023 I tested it on a real case: Melotone, a psych-rock band from Birmingham based in Bristol, with good music and no label push.

What I found

Every free route was a dead end

  1. Browse

    Psych rock wasn't one of the genres suggested on the search page, so listeners who didn't already know the genre never met it.

  2. Search: artists, albums, songs

    Results seemed to match text. The band didn't put "psych rock" in their name or titles, so they didn't show up.

  3. Search: playlists

    The only route left. Melotone's profile showed they were in a festival playlist and two fan playlists, and none of Spotify's own psych playlists.

  4. Reach a playlist curator

    No filter for professional curators and no way to message one. SoundCloud had messaging; Spotify didn't. Artists had to hunt for contact details in playlist descriptions and leave the platform.

This discovery problem works both ways. The band can't reach new listeners, and listeners who'd love them can't find them.

What it led to

A test outside the platform

I offered Melotone a free growth test: promote them alongside similar artists, grouped by the genre tags they actually belong to, across social channels rather than inside Spotify. It became the first user test for my 2023 venture, and formed part of my case for a university summer enterprise fund.

What I took from it

Follow one real user through the whole journey

Then → Now

Then: I filled gaps with what other bands told me. Now: I check the platform's own terms before building an argument on them.

Then → Now

Then: I framed the platform as the villain. Now: I frame it as a design trade-off: what the system rewards, and who pays for it.

Then → Now

Then: One band. Now: the same walk-through became the method for my SoundCloud and Skate. studies.